Have a question or something you'd like to notify us about? Please select from the options below and we will reply to you as quickly as possible.
0508 738 257
For assistance with your online order we are here to help. Our call centre hours are listed below:
CALL CENTRE HOURS: Monday to Friday: 9am to 8pm | Saturday: 9am to 12pm
PLEASE NOTE: Our offices are closed on all New Zealand public holidays. You can still place orders on-line any day of the year and we will get it delivered for you on your selected date or you can speak to one of friendly team on the next business day.
CALL US: New Zealand Free Call: 0508 738 257 Australia Free Call: 1800 888 668 International Direct: (+61) 2 6774 9219
If you have placed an order and realise that the card message is wrong or the address is incorrect please let us know and we’ll fix it immediately – call our customer service team direct or email us. (If you are sending an email please ensure you put your order number or recipient name in the subject heading so we can find your order quickly)
Over 97% of our orders are delivered successfully and to a very high standard so we are sorry to hear on this occasion you were dissatisfied.
Report A Concern About Your Delivery Complaints must be received within 2 weeks of delivery to be considered. A complaint is anything to do with but not limited to poor quality of blooms, missing items, wrong items, the value of items and so on. Please contact one of our friendly team so we can discuss your concerns with you and in most instances your concern should be able to be rectified immediately. Alternatively, email the details of your complaint directly to our assessment team, including your order number or name of the recipient. All complaints relating to poor quality flowers, missing value, incorrect substitutions etc must be accompanied by a photograph for consideration. The image provided will need to show the entire bouquet or arrangement as well as any accompanying close-ups of individual blooms. This image is used to ensure we can accurately assess your concerns and to educate our florists. Complaints received by email will be responded to within 24 hours assuming they have a photograph attached.
Report A Concern About Non-Delivery Petals Network and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs.
• Recipient refuses to accept delivery of the gift.
• Address provided is incorrect.
• Occupants are not at the location and do not respond to the "not at home" card left by our courier.
All non-delivery enquiries should be referred to Petals Network within one month of delivery. Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation. Please contact one of our friendly customer service team or alternatively email us quoting your order number. (If you are sending an email please ensure you put your order number or recipient name in the subject heading so we can find your order quickly)