Have a question or something you'd like to notify us about? Please select from the options below and we will reply to you as quickly as possible.
0508 738 257
For assistance with your online order we are here to help. Our call centre hours are listed below:
CALL CENTRE HOURS: Monday to Friday: 9am to 8pm | Saturday: 9am to 12pm
PLEASE NOTE: Our offices are closed on all New Zealand public holidays. You can still place orders on-line any day of the year and we will get it delivered for you on your selected date or you can speak to one of friendly team on the next business day.
CALL US: New Zealand Free Call: 0508 738 257 Australia Free Call: 1800 888 668 International Direct: (+61) 2 6774 9219
If you have placed an order and realise that the card message is wrong or the address is incorrect please let us know and well fix it immediately call our customer service team direct or email us. (If you are sending an email please ensure you put your order number or recipient name in the subject heading so we can find your order quickly)
Over 97% of our orders are delivered successfully and to a very high standard so we are sorry to hear on this occasion you were dissatisfied.
Report A Concern About Your Delivery Complaints must be received within 2 weeks of delivery to be considered. A complaint is anything to do with but not limited to poor quality of blooms, missing items, wrong items, the value of items and so on. Please contact one of our friendly team so we can discuss your concerns with you and in most instances your concern should be able to be rectified immediately. Alternatively, email the details of your complaint directly to our assessment team, including your order number or name of the recipient. All complaints relating to poor quality flowers, missing value, incorrect substitutions etc must be accompanied by a photograph for consideration. The image provided will need to show the entire bouquet or arrangement as well as any accompanying close-ups of individual blooms. This image is used to ensure we can accurately assess your concerns and to educate our florists. Complaints received by email will be responded to within 24 hours assuming they have a photograph attached.
Report A Concern About Non-Delivery Petals Network and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs.
Recipient refuses to accept delivery of the gift.
Address provided is incorrect.
Occupants are not at the location and do not respond to the "not at home" card left by our courier.
All non-delivery enquiries should be referred to Petals Network within one month of delivery. Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation. Please contact one of our friendly customer service team or alternatively email us quoting your order number. (If you are sending an email please ensure you put your order number or recipient name in the subject heading so we can find your order quickly)
Are you looking to brighten up someone's day? Searching for a romantic gift for your anniversary? We've got the flowers! Choose from a fantastic range of bright and colourful bouquets to delightful and pretty pastel bouquets. We also have an extensive range of hand-arranged flowers, gifts and baskets for birthdays, anniversaries and celebrations. Send stunning red roses for an anniversary or a sunny flower bouquet for a special birthday surprise. If you're celebrating the birth of a new baby, a beautiful floral baby basket can be delivered to the home or hospital. For birthday celebrations we have funky and fun flower arrangements that are sure to delight! For those special occasions and holidays, Petals has designed a special range of flower bouquets and arrangements that express your love and warm wishes.
Our sympathy range is designed to convey your deepest condolences when words aren't enough. Our florists can organise a beautiful floral arrangement that expresses your deepest sympathies. Send a tasteful tribute wreath to the home, church or service.
For any special occasion, you can order your flowers to be delivered same day. If you place your floral order before 2pm in the recipient's time zone on Monday to Fridays and before 10am on Saturdays, we'll ensure your order is delivered promptly with care. You can arrange for florist delivery to the home, office, hospital, nursing home, church or funeral home. Our range is an ideal way to let family and friends know you're thinking about them when you can't be with them. Petals can deliver
New Zealand wide, so no matter where your loved ones are you can send them your warm wishes, congratulations or heartfelt condolences.
Petals has a range of flowers for all budgets, tastes and occasions. To get excellent value when buying flowers, use our designer's choice range. Florist choice flowers are an original design created by our skilled florists. If you want a unique gift and something out of the box, choose a florist choice bouquet or arrangement.
Since 1992, Petals Network has been delivering flowers throughout Australia and the world. Over the years we have developed a reputation for high quality service for the best price. Boasting a network of over 1500 florists throughout Australia, New Zealand and the United Kingdom, Petals has grown to be one of the largest florist networks in Australia and New Zealand and with an international network of over 20000 affiliated florists worldwide, Petals can provide you with delivery to over 90 countries. For sending flowers overseas, please visit Petals Flowers Worldwide
Buy your fresh flowers and gifts online or over the phone through Petals Florist Network today!