Petals Network understands that when you order flowers online you want flowers that look fantastic, are long lasting and are delivered when and where you want.
All Petals Network flower orders are hand arranged by our network of local florists and delivered straight to the recipients home, office, hospital or venue. Our florists will deliver your flowers with care, and you can be assured that your order will be of the best quality using the freshest, most seasonal flowers available. If a florist cannot deliver flowers personally, they will arrange for a local and trusted courier to deliver your order.
Same Day Delivery - Monday to Friday:
Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm. Please note that Hospitals, Nursing Homes and all other Aged Care Facilities are classed as residential. If you intend to send flowers to someone that works at either of these facilities, it will need to be clearly marked that the recipient is a staff member. Deliveries to staff at these locations will be treated as a standard business order and will be delivered by 5pm. Flower deliveries to standard business addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.
Same Day Delivery - Saturday:
Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. Flower deliveries to residential addresses usually occur between 9:00am and 3:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.
Sunday and Public Holidays:
We are unable to make deliveries on Sundays and Public Holidays. Deliveries requested on this day will be delivered the following business day.
*These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.
For all international orders please visit Petals Worldwide.
A local service fee is added to each order, for each address. Delivery of orders to rural route addresses, secured buildings or cemeteries cannot be guaranteed. We do not deliver to PO BOX or LOCKED BAG addresses.
Some areas Petals Network cannot deliver to include:
We do not guarantee delivery to the following timed events:
We do not guarantee delivery to the following places:
If you haven’t received an order confirmation and are simply wanting to know that your order has been received by Petals, please contact our friendly Customer Service Team on 0508 738 257. We can easily email you confirmation of the order if there has been a system glitch preventing us from sending confirmation first time around.
Should you be seeking confirmation that your intended recipient has taken delivery already or to get an updated delivery time, please be aware that we don’t have the ability to track your order and so therefore are unable to provide you with a delivery confirmation or expected time of delivery. In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email or SMS. Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at the one time.
Should you have reason to be concerned that your order hasn’t been delivered on the nominated day please firstly check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they aren’t in receipt of their gift. Be sure to have them check that it hasn’t been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasn’t phoned you immediately upon receipt. Should the address be correct and you’ve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact our Customer Service Team on the number provided above and they will be more than happy to investigate the matter further